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Back in the game, step by step.

Find the issue you see and follow the steps for Wi-Fi, connecting, gameplay, or Impostor+.

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Wi-Fi and the local network

Turning Wi-Fi on is not enough: devices must share a local network that allows them to connect to each other.

During a game

Impostor+ and the subscription

Content

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Include enough detail to reproduce the issue without sending private gameplay content or sensitive information.

  • device models and iOS/iPadOS versions
  • the app version and build number
  • which device was Host and which device was joining
  • the step where the problem occurred and the exact message shown
  • the approximate time of the problem
  • the App Store storefront or region, only for a subscription issue

Do not send answers, votes, Wi-Fi passwords, card information, complete receipts, transaction identifiers, or other sensitive information.

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